Protect yourself from fraud

Don’t become a victim of a scam. There are things you can be aware of to keep yourself safe from fraudulent payments.
Recently, there has been news about scams involving fake QR codes and fraudulent Penalty Charge Notice (PCN) text messages, but there are many ways in which scammers will try their luck.

In today’s digital landscape, a lot of parking payment scams have moved to digital platforms. Recognising common fraud tactics, identifying red flags and raising awareness are all crucial to help avoid parking payment fraud.

For best practices on recognising fraudulent activity, download the British Parking Association’s (BPA) Guide to preventing parking payment fraud.

Most common types of parking fraud and scams

Fake Penalty Charge Notices (PCNs)

Scammers send fake PCN text messages claiming you owe fines or penalties for parking. These messages often include links that can steal your personal or financial information. When you receive a text like this, remember that PCNs are on physical paper and always include instructions on how to pay or appeal.

Impersonation of legitimate websites and fake apps

Apps and websites that look a lot like a legitimate payment platform. They use similar branding and layout to trick users into believing this is a trustworty website.

Fake parking attendants

Scammers who pose as parking attendants, trying to collect fees from drives for parking in “unauthorised” or “non-existent” spaces. They often try places like event venues or tourist attractions and will come with a handheld card machine. Make sure that they can identify themselves as a person working at the company.

Fraudulent QR code stickers

Scammers may place fake QR codes in parking areas, leading users to fraudulent websites designed to steal payment information. Make sure you check for tampering, look out for the website address or use the official Saba Parking UK app.

False phone numbers

Often overlaid using a sticker on top of genuine phone numbers.

Devices attached to parking payment terminals

These skim credit card data when used to pay for parking at the terminals.

What to do if you suspect fraud

• Do not click on suspicious links
• Report it immediately – If you encounter a fraudulent QR code or receive a suspicious text message, report it to the parking operator customer service team and the local authority.
• Stay informed – Always keep your app updated and follow the official channels of car park operators for important security updates.

Together, we’re working to keep our sector safer.