Our Commitment to Customers

Saba UK appreciates that parking is usually the start and end point of a customer’s journey with our clients. However, engagement can start before and after the journey with our Customer Support Team. Our commitment to exceptional service extends beyond transactional interactions, as our Customer Service Agents provide expert guidance to help make your journey be as seamless as possible.

Exceptional customer service is not just an objective. But one of the key fundamentals which Saba is built upon. Putting both our Customers and Clients at the forefront. Our strategy is to continue this growth by listening and responding to our customers, and ensure Saba continues to be an industry leader in the car parking sector.

Listening to our customers

Saba record customer feedback, which then drives our future customer service strategies. Feedback can be provided to our onsite car park teams, as well as through our dedicated Customer Support Team. If you’d like to get in touch with us Click Here. Alternatively, use the  dedicated feedback form towards the bottom of this page.

If you have any suggestions on how we can improve our services, please do let us know. Even if if we did something right, we’d like to know please.

Responding to our customers

Responding to customer enquiries quickly and thoroughly is important and underpins what we do. Our Customer Support Team engages with 1000’s customers on a weekly basis; yet at Saba UK  we are able to respond to enquiries quicker than some customers are anticipating.  To ensure we retain this Standard, we routinely monitor our performance.

Are we busier than normal? April vs May 24

Average Email Response Time - April vs May 24

 

Current Average Appeal Response Rate - April vs May 24

Innovation to improve customer experience

Innovation is at the heart of Saba, to help create a frictionless parking experience you – our customers. To help drive this further, Saba is continues to engage with suppliers and listens to customer feedback, to ensure we are the industry leader in car park innovation.

Customer “Thank you”

When we get something right, we shout about it! Customers are at the heart of our business and when we hear positive feedback regarding our teams / services, we take pride and share this with the team’s involved.

"I had such a prompt response and was directed to the organization I needed to contact."

"They were very helpful. They listened and understood my problem. They sorted it out. Thank you again."

"Your advisor was extremely helpful, cheerful, polite and nothing was too much trouble for her in helping solve my problem. The service I received was first class - thank you"

"Lady I spoke to was very helpful, clear and knowledgeable. She is a credit to your organisation."

"very patient and considerate. Fully investigated the nature of my concerns and rectified the situation"