Our Commitment to Customers

Saba UK appreciates that parking is usually the start and end point of a customer’s journey with our clients. However, engagement can start before and after the journey with our Customer Support Team. Our commitment to exceptional service extends beyond transactional interactions, as our Customer Service Agents provide expert guidance to help make your journey be as seamless as possible.

Exceptional customer service is not just an objective. But one of the key fundamentals which Saba is built upon. Putting both our Customers and Clients at the forefront. Our strategy is to continue this growth by listening and responding to our customers, and ensure Saba continues to be an industry leader in the car parking sector.

Listening to our customers

Saba record customer feedback, which then drives our future customer service strategies. Feedback can be provided to our onsite car park teams, as well as through our dedicated Customer Support Team. If you’d like to get in touch with us Click Here. Alternatively, use the  dedicated feedback form towards the bottom of this page.

If you have any suggestions on how we can improve our services, please do let us know. Even if if we did something right, we’d like to know please.

Responding to our customers

Responding to customer enquiries quickly and thoroughly is important and underpins what we do. Our Customer Support Team engages with 1000’s customers on a weekly basis; yet at Saba UK  we are able to respond to enquiries quicker than some customers are anticipating.  To ensure we retain this Standard, we routinely monitor our performance.

Are we busier than normal? April 25 vs April 26
  
 

Average Email Response Time - April 25 vs April 26
 
 

Current Average Appeal Response Rate (Days) - April 25 vs April 26

Innovation to improve customer experience

Innovation is at the heart of Saba, to help create a frictionless parking experience you – our customers. To help drive this further, Saba is continues to engage with suppliers and listens to customer feedback, to ensure we are the industry leader in car park innovation.

Customer “Thank you”

When we get something right, we shout about it! Customers are at the heart of our business and when we hear positive feedback regarding our teams / services, we take pride and share this with the team’s involved.

"The whole experience was straightforward and pleasant.  Email responses were swift and to the point.  Really appreciated the experience."

"Very helpful, and very quick to get query resolved :) great service!"

"Very quick response, kind and thoughtfully worded individual reply.  Excellent customer service.  Thanks to all!"

"Your response was prompt and you made the refund without question as it was an error on my part. I am very grateful for your help."

"Your staff are so helpful and assist me all the way until I received my refund.  Thank you very much."

Date of last review: Thursday 14th May 2026