Customer Relations

This complaints process is not intended to be used as a method for motorists to appeal a Parking Charge Notice (PCN); Penalty Notice (PN) or Notice of Parking Charge (NoPC). Matters relating specifically to appeals must be made in writing as instructed on the notice itself.

Our definition of a complaint is an issue that is raised against the quality of the service provided by our organisation, our processes and/or the behaviour of our staff.

We define an appeal as correspondence entered into, against the decision of our organisation – in this instance, the decision to issue a Parking Charge Notice, Penalty Notice or Notice of Parking Charge – where a change to that decision is requested.

Further details on our Complaints Policy and Procedure can be found on the following link; Click Here